Thank you for your continued support of MUNI KYOTO.
We have been informed that unauthorized access by a third party has been confirmed within TEMAIRAZU, the reservation management system used by our hotel. As a result, phishing emails impersonating hotels and booking websites have been identified.
There have also been reports of sophisticated fraudulent emails sent on the day before or the day of arrival, posing as communications from the accommodation provider and urging guests to make a credit card payment.
| MUNI KYOTO will never contact guests via WhatsApp or other messaging applications to request reservation confirmation, re-entry of credit card information, urgent payment, or similar actions. Depending on your reservation, advance payment may be required. In such cases, we will notify you by telephone or another means before sending payment instructions from an email address ending in “@munihotels.com”. |
Please exercise caution if you receive any of the following messages regarding your hotel reservation via WhatsApp or other social media or messaging services, email, or SMS.
- Requests to enter or re-enter your credit card details to verify or confirm your reservation.
- Requests for urgent payment to “secure your room” or for similar reasons.
- Claims that your reservation has been cancelled, asking you to repeat the booking process or make another payment.
- Requests for an additional payment before arrival to “speed up the check-in process” or for similar reasons.
- Any other requests related to your hotel reservation asking you to provide credit card details or personal information, make a payment, or transfer money.
Any other requests related to your hotel reservation asking you to provide credit card details or personal information, make a payment, or transfer money.
- Do not open or click any URLs or links contained in the message.
- Do not enter your credit card or personal information.
- Do not reply to the message.
- Do not make any payments or transfers as instructed in the message.
- To verify your reservation details, please contact MUNI KYOTO directly or the booking website through which you made your reservation.
If you have entered your credit card information on a suspicious website or made a payment or transfer, please contact your credit card issuer or financial institution immediately.
We have also been informed that, to date, no leakage of credit card information or other such data has been confirmed from the system affected by the unauthorized access.
“Apology and Notice Regarding Suspicious Messages and Unauthorized Access to Our System” (External Link)
We sincerely apologize for the concern and inconvenience this situation may cause our guests.
MUNI KYOTO